Support
Shipping & returns.
Simple and stated plainly.
Questions? contact@avalonx.us.
- Fulfillment
- Orders are fulfilled by MD Logic Health. Normal order processing can take 1-3 business days, Monday through Friday. Tracking information is emailed after the order is fulfilled.
- Domestic delivery
- Standard Ground delivery within the continental United States generally takes 4-6 business days after processing. Delivery times may vary for Hawaii, Alaska, Canada and other supported destinations.
- International orders
- International availability varies by product and destination, and the destinations available during checkout determine current eligibility. International customers are responsible for import restrictions, duties and taxes. International purchases are not eligible for returns, exchanges or refunds.
- Returns
- Unused products in their original packaging may be eligible for return within 30 calendar days of delivery. Proof of purchase is required, and all returns must be approved before they are shipped back. Email contact@avalonx.us with your order number to request return instructions. A 15% restocking fee applies. Original shipping charges and return-shipping costs are nonrefundable.
- Subscriptions
- Processed subscription orders are nonrefundable. Subscription changes, pauses and cancellations are managed through the customer's MD Logic account and are governed by MD Logic's subscription policy.
- Rewards
- Eligible AvalonX purchases may earn points under MD Logic Wellness Rewards, which is operated and managed by MD Logic Health. See our Rewards page and the MD Logic rewards program terms.
- Damaged items
- If an item arrives damaged, email contact@avalonx.us within 14 days with your order number and a photograph so the team can help resolve it with MD Logic.
- Incorrect or missing items
- If an item is missing or incorrect, email contact@avalonx.us within 14 days of delivery with your order number so the team can help resolve it.